Policies & Privacy Statement

Policies

These policies apply at all of our clinics.

Services are provided on a first come, first served basis, except in situations requiring immediate medical attention. We reserve the right to close registration before closing time due to clinic patient volume.
Out of consideration for other patients, physicians will only deal with one issue per visit.
Our clinics do not prescribe or refill narcotics, benzodiazepines, or other restricted or controlled medications.
Procedures, injections and the completion of forms are at the discretion of, and subject to evaluation by, the attending physician.
All new blood work, imaging and other test results are reviewed daily by a physician. You will be notified directly of any abnormal results. We do not routinely call patients with normal or negative results. If you are concerned, please come in during operating hours to discuss your results with a physician.
Referrals are made at the discretion of the attending physician. Completion of forms (for example, disability forms) is subject to additional fees and is at the discretion of the attending physician.
Children must be supervised by a parent or guardian at all times. Children’s safety is entirely the responsibility of the accompanying parent or guardian.
Services not covered by OHIP (sick notes, travel advice, driver’s physicals) must be paid for at the time they are provided, in accordance with Ontario Medical Association policy.
Patients with invalid or expired health cards are required to pay a $60 hold payment. Once the health card is renewed or replaced, or a valid health card is brought in, we will reimburse your payment within 7 to 10 business days.
Walk-in visits provide episodic care only, not continuing care.
We do not disclose any physician’s information or schedules.
Disruptive, rude or aggressive behaviour will not be tolerated and may result in police being notified. We expect patients to follow the posted policies. Violators may be refused service and are subject to removal from the facility under the Trespass to Property Act, R.S.O. 1990, c. T.21.

On behalf of our team, thank you in advance for your co-operation.

Privacy Statement

The physicians and staff at our clinics are bound by law and ethics to safeguard your privacy and the confidentiality of your personal health information.

We collect, use and disclose your personal health information to:

Treat and care for you
Get payment for your treatment and care (from OHIP, WSIB, your private insurer or others)
Plan, administer and manage our internal operations
Conduct risk management and quality improvement activities
Teach
Conduct research
Compile statistics
Comply with legal and regulatory requirements, and fulfil other purposes permitted or required by law

Your request for care implies consent for our collection, use and disclosure of your personal information for the purposes related to your care noted above. All other purposes require your express consent.

We may share your health information with other health care providers to continue to care for you. This includes health care providers at other organizations, who may receive your information verbally, by fax or email, or through shared electronic systems and databases.

You have the right, at any time, to withhold or withdraw your consent to disclose your personal health information. You will be required to sign the appropriate form, which will be forwarded to the privacy officer.

You have the right to access your personal health records and to ask us to correct records that are inaccurate or incomplete. You will be required to sign the appropriate form, which will be forwarded to the privacy officer and added to your health record.

All of our clinics are committed to respecting the privacy of patients and recognize the need to manage and protect personal health information under the Personal Health Information Protection Act, 2004, S.O. 2004, c. 3, Sched. A.

The Information and Privacy Commissioner of Ontario is responsible for making sure that privacy law is followed. For more information about your privacy rights, you may contact the Information and Privacy Commissioner of Ontario, 2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8, toll free 1-800-387-0073, www.ipc.on.ca.