Frequently Asked Questions
Can I request a sick note for university or work?
Yes. Our doctors do issue sick notes for work and university, and there is an associated cost.
When I registered I was told the wait would be 45 minutes to an hour. Why did I wait longer?
All estimated wait times are approximate. Although a doctor can typically see 5 to 7 patients per hour, individual visit times vary depending on each patient’s needs.
I sent someone to pick up my blood test results, but they were told I needed to be there in person. Why?
Due to privacy and confidentiality laws, we are not permitted to release information to anyone other than the patient without their signed consent. If a friend or family member will pick up information for you, or you would like us to send information to another doctor, please sign our in-house consent form first.
Someone who arrived after me was seen first. Why?
Although we generally operate on a first come, first served basis, we have a duty to triage patients according to the urgency of their needs. For example, we may place a child with a high fever ahead of you in the queue. Any patient whose care needs to be expedited for medical reasons may be seen sooner.
The wait is close to three hours. Can I leave and come back, or will I miss my turn?
Yes, you may run errands or go home to rest while you wait. Simply register your name and return at the estimated time provided. You will not lose your turn. If your name is called and you are not there, we will move to the next patient who is there, and call your name again when we are ready for the next patient.
Why did the doctor not refill my prescription?
The decision whether to provide a prescription rests with the doctor. If a doctor does not feel a medication is in your best interest, or if it is a controlled substance, they may refuse the prescription. As a walk-in clinic, our policy is that we do not prescribe any controlled substances. A full list of these medications is posted in our office.
I completed my blood tests about three weeks ago. Why have I not heard about my results?
We ask all patients to follow up on their test results. When we receive a lab or diagnostic imaging report, a doctor reviews it soon after and decides whether urgent follow-up is required.
We encourage you to return to the clinic and request a follow-up after any test, as an extra layer of protection. We do not discuss test results over the phone.
Can I make an appointment so I do not have to wait?
Our clinics do not accept appointments, with some exceptions, but you are always welcome to register early and come back later at the approximate wait time provided.
What if the doctor cannot deal with my issue at the walk-in clinic?
If your issue falls outside the doctor’s scope of practice, they may refer you to a specialist. If the doctor feels your issue is urgent and needs immediate attention, you may be referred to the local emergency department.
I was told I would be referred to a specialist, but I have not received an appointment yet.
Referrals are generally faxed to the specialist within 1 to 2 business days after your visit. Sometimes the doctor will wait for test results first, so it is in your best interest to have your tests done promptly.
You should receive a call with an appointment date within about 2 weeks after the referral is faxed, although the appointment itself may be several months away. If you have not received a date by then, please call our office and we will follow up on the referral for you.